Mobile Collaboration and Situational Awareness

Support Offerings

Standard Support

Telephone support provided between the hours of 9:00A and 6:00P EST, Monday through Friday with a 4 hour response time (or sooner). This is the standard level of support for software purchased using the Software – as – a -Service (SaaS) model, or, for perpetual licensing where annual Maintenance and Support (M&S) has been purchased.

Platinum Support

Telephone support provided 24 hours a day, 7 days a week with a 1 hour response time (or sooner). Platinum Support service is available as an extra fee for both SaaS and Perpetual licensing.